Product Requirements Document

NBC-Sredha: The Engagement Engine

A comprehensive, scalable, and intelligent system for volunteer recruitment, management, and performance analytics within the NBCP political ecosystem.

Multi-lingual
Malayalam, English, Tamil
Role-Based
Granular Permissions
Real-time
Activity Tracking
Scalable
Microservices Architecture

1. Overview & Vision

Product Vision

NBC-Sredha serves as the foundational entry point and engagement engine for the NBCP political ecosystem. It transforms traditional volunteer management into a gamified, data-driven, and transparent system that rewards performance, ensures accountability, and builds a scalable organizational hierarchy from the ground up.

The system is designed to convert passive supporters into active volunteers, track granular activities at booth levels, and create a meritocratic pathway for leadership emergence within the party structure.

Core Objectives

  • Streamline volunteer onboarding & management
  • Create performance-based leadership pathways
  • Implement Daily Digital Activity Records (DDAR)
  • Enable real-time monitoring & AI-driven analytics
  • Integrate seamlessly with NBC ecosystem

2. Core Features

Multi-Tier Enrollment

Seamless onboarding for both members and volunteers with OTP verification. Volunteers can enroll members at booth level, creating a viral growth mechanism.

Geotagging Booth Assignment

Activity Management Engine

Volunteers can self-assign or receive assigned activities with time-bound completion tracking. Automated alerts, follow-ups, and expiration features.

Time-Bound Priority Levels

Gamified Points System

Performance-based points awarded for completed activities. Points convert to badges, rankings, and eligibility for leadership promotions and election candidacy.

Performance Metrics Public Rankings

Democratic Leadership Selection

System-driven, merit-based promotion from Volunteer → Cluster Leader → Ward Leader → Assembly Coordinator → District Commander, with senior team approval.

Merit-Based Approval Workflow

DDAR & Citizen KYC

Daily Digital Activity Records with optional KYC for government submissions. Capture citizen details, grievances, and interactions for the Janasambarkka Mission.

Data Privacy Secure Storage

Multi-Lingual Support

Full application support for Malayalam, English, and Tamil from launch. Interface, notifications, and content dynamically switch based on user preference.

Malayalam English Tamil

3. User Journeys & Process Flows

Primary User Journey: Volunteer Onboarding & Progression

1

App Download & Registration

User downloads app, registers with OTP verification, selects Member/Volunteer option

2

Booth Assignment & Member Enrollment

Geolocation-based booth assignment. Volunteer begins enrolling members in assigned booth

3

Activity Execution & Points Accumulation

Completes assigned/self-created activities, earns points, climbs public ranking ladder

4

Leadership Promotion

Based on performance metrics, volunteer is promoted to Cluster Leader (with approval)

5

Election Candidacy Eligibility

With sufficient points + social credibility metrics, qualifies for party election tickets

Activity Management Flow

  1. 1

    Activity Creation (Self or Assigned)

    Volunteer creates activity or receives from higher authority with priority level, deadline, and instructions.

  2. 2

    Execution & Documentation

    Volunteer executes activity, uploads proof (photos, notes, signatures), and submits for review.

  3. 3

    Automated & Manual Verification

    System auto-verifies with AI where possible; else escalated to Cluster/Ward Leader for approval.

  4. 4

    Points Award & Analytics

    Points awarded based on complexity & impact. Data fed to central analytics for performance insights.

Data Flow & Integration

  1. 1

    Daily Digital Activity Records (DDAR)

    All volunteer activities timestamped, geotagged, and stored in secure cloud with encryption.

  2. 2

    Central AI Analytics Engine

    Data pushed to NBC-Power for sentiment analysis, performance predictions, and strategic insights.

  3. 3

    Real-time Dashboards

    CWR and hierarchy leaders get live dashboards with KPIs, alerts, and volunteer performance metrics.

  4. 4

    Ecosystem Integration

    Seamless sync with NBC-BI, NBC-Yodha, and NBC-JanamSathi for unified citizen engagement.

4. Technical Architecture

Microservices-Based Scalable Architecture

System Architecture

Presentation Layer

PWA Mobile App (React Native/Flutter) + Web Admin Panel (React.js/Vue.js)

API Gateway

Kong/NGINX for request routing, rate limiting, authentication

Microservices Layer
  • • Auth Service (JWT, OAuth 2.0)
  • • User Management Service
  • • Activity Service
  • • Analytics Service
  • • Notification Service
  • • File Storage Service
Data Layer

PostgreSQL (primary), Redis (caching), MongoDB (unstructured data), AWS S3 (files)

Integration Layer

REST APIs for NBC ecosystem integration, Webhooks for real-time updates

Technology Stack

Backend
Node.js/Express.js Python (AI/ML services) Java Spring Boot Docker Kubernetes
Frontend
React Native Flutter React.js Tailwind CSS
Security & Compliance
End-to-end Encryption GDPR Compliance 2FA Authentication Regular Audits
Key Features
Offline-First Capability Real-time Notifications Multi-language i18n Role-Based Access

5. System Modules

Authentication & Authorization

  • Multi-factor authentication (OTP, biometric)
  • Role-Based Access Control (RBAC) with granular permissions
  • Session management with JWT tokens
  • Hierarchical permission inheritance (Volunteer → Cluster Leader → Ward Leader, etc.)

User & Profile Management

  • Complete user profiles with KYC options (Aadhaar, voter ID integration)
  • Booth-level geofencing and assignment
  • Social credibility scoring system (external verification)
  • Professional background and skills tracking

Activity Management System

  • Activity creation with templates (canvassing, meetings, surveys)
  • Assignment engine with priority levels and deadlines
  • Proof submission (photo, video, audio, documents)
  • Automated verification workflows with AI assistance

Gamification & Rewards Engine

  • Dynamic points system weighted by activity complexity and impact
  • Badges and achievements for milestones
  • Public leaderboards at booth, ward, district levels
  • Tiered rewards system (certificates, merchandise, recognition events)

Analytics & Reporting

  • Real-time dashboards for all hierarchy levels
  • Performance prediction models using ML
  • Sentiment analysis on citizen interactions
  • Automated report generation for meetings and reviews

Communication & Notification

  • Multi-channel alerts (in-app, SMS, email, WhatsApp)
  • Hierarchical messaging (broadcasts and targeted communications)
  • Automated reminders for activity deadlines
  • Integration with NBC-Yodha for campaign communications

6. Advanced Features & Enhancements

AI-Powered Enhancements

  • Smart Activity Assignment: AI matches activities to volunteer skills, location, and past performance.
  • Fraud Detection: ML algorithms detect fraudulent activity submissions and flag for review.
  • Predictive Analytics: Forecast volunteer churn, campaign success probability, and resource needs.

Security & Compliance Features

  • Data Anonymization: Optional KYC with citizen data anonymized for analytics.
  • Consent Management: Granular control over data sharing preferences for citizens.
  • Audit Trail: Complete immutable log of all system actions for transparency.

7. Implementation Roadmap

Phase Timeline Deliverables Success Metrics
Phase 1: MVP Weeks 1-8 Core onboarding, basic activity tracking, simple dashboard 1,000 volunteer signups, 80% activity completion rate
Phase 2: Gamification Weeks 9-16 Points system, badges, leaderboards, advanced reporting 30% increase in volunteer engagement, 5:1 member:volunteer ratio
Phase 3: AI Integration Weeks 17-24 Smart assignments, fraud detection, predictive analytics 40% reduction in fraudulent submissions, 25% better activity matching
Phase 4: Ecosystem Integration Weeks 25-32 Full integration with NBC-Power, NBC-BI, NBC-Yodha Unified data flow, real-time CWR dashboards, automated campaign triggers